Lumina Support
Help with film inventory, camera records, active rolls, exposure logging, and the field meter.
Why is the camera preview black?
Open iOS Settings, choose Lumina, and allow Camera access. Uncover the rear lens and point it at a well-lit scene. If a camera error appears, use Retry Camera. If Apple's Camera app also fails with Lumina closed, restart the iPhone and check Apple Camera before reopening Lumina. An iOS Simulator does not provide a live camera feed.
Where is my collection stored?
Your inventory, gear, rolls, exposure logs, and label photos are stored locally by the app. Use Settings in Lumina to create a full backup, export CSV, or delete collection data.
How do film-label photos work?
Choose a photo with Apple's system picker when adding or editing film. Lumina receives only the selected image and stores a copy locally with your collection. It is never uploaded by Lumina.
Why is LiDAR distance unavailable?
Depth measurement requires a supported LiDAR-equipped iPhone and Lumina Pro access in version 2.2 and later. Buying Pro cannot add LiDAR to unsupported hardware. Basic metering and all collection features work without LiDAR.
What does Lumina Pro include?
In version 2.2 and later, an optional one-time purchase unlocks Exposure Map, false color, zebra warnings and LiDAR distance on compatible hardware. There is no subscription. Basic metering, histogram, calibration, inventory, unlimited rolls, logging, local backup and CSV export remain free. Eligible earlier App Store users keep advanced-tool access based on Apple's verified original app version.
How do I restore Pro?
Use the same Apple Account that purchased Pro, open Home, then Settings, then Lumina Pro, and tap Restore Purchases. Apple may require an internet connection or account authentication. TestFlight purchases are free sandbox transactions and do not transfer to the public App Store app. Restoring Pro does not restore your locally stored collection; use a Lumina backup for that.
How do refunds work?
Apple processes purchase and refund requests at reportaproblem.apple.com. A verified refund or revocation removes Pro access but does not delete your collection or disable free tools. If a purchase is pending, wait for Apple's confirmation rather than purchasing again.
How do I report a problem?
Include your iPhone model, iOS version, Lumina version, and the steps that reproduce the issue.
Contact Support
Email kevin.lin29@outlook.com.